Our Policies

RESERVATIONS:

A 20% deposit is due at the time that you place your order. No order is confirmed until we receive this deposit. The remaining balance is due 48 hours prior to delivery or pick up.

The Security Deposit is an amount collected to cover loss, damage, late returns, missing items, and unexpected conditions requiring additional services. The deposit amount is determined by the size of the order and is refunded after the order is checked in. Any lost or damage item while in possession of customer will be charged based on its value. Infinity Event Decorations has the right to enter premises to obtain its equipment.

 

All prices are for a 1-day rental period. If you wish to rent items for an extended time, we would be happy to quote you our long-term prices.

PICK UP OF PRODUCTS AND RETURN POLICY:

You can pick up the product the same day of the event or 1 day before.

Pick up requires a security deposit of minimum $50.00 or a credit card in file depending on the size of the order.

The return will be made the day after the event, unless it’s Sunday or a national holiday, in which case the products will be picked up on the next business day. A not notice delay on the return of the products could reflex an extra charge.  

All rental equipment must be placed back in the packaging/container it was delivered in. Chairs must be folded or stacked. If driver/pick-up crew must place items back into their appropriate container or clean up prior to pick up of tables/chairs you will be charged a $100 clean-up fee, unless otherwise stated on the invoice.

 

CLEANING FEES:

It is the responsibility of the customer to return all chinaware, glassware, flatware to their respective container and rinsed (without any leftovers). If returned without rinse, a charge of minimum $50 will be made. Linens should be kept open dried to prevent any mildew.

 

DELIVERY:

Deliveries are made during business hours from Monday to Friday 10 am until 5:00 pm, Saturday from 10 am until 2 pm. If the picking up is after the event outside of our business hours an additional fee of $75 will be charge.

 

All deliveries are made the same day of the event or one day before if it is solicited by the client. The pickup will be made the day after the event, unless it is Sunday or a national holiday, in which case the products will be picked up on the next business day. If you require a different rental period or accommodation, please contact us for rate information

 

The value of the delivery is determined by zip code, our rate for West Palm Beach area and 25 miles around its $60.00, any other places will have an extra fee determined based on distance.

 

CANCELLATION POLICY:

Once your reservation has been confirmed with your 50% down payment, all payments are non-refundable. Cancellations are given credit with our company for up to one year following the original reservation date. You may also transfer your credit to a friend of family member if requested.

Full payment of your order is due 48 hours prior to delivery or pick up and no refunds will be made after your final payment is received.

Special order items must be verified 2 weeks prior to delivery and are not subject to cancellation after this time.

Reason for this policy: We carry limited quantities of each product. Reservations are often made weeks/months in advance for events. By reserving equipment for your event, we hold back from reserving this equipment to another customer.

 

SET-UP:

Set-up is included on all tent, flooring, backdrop, and staging rentals.